Shipping policy
Shipping Policy
Processing Time Orders are processed within 2–3 business days after payment confirmation.
Delivery Timeframes
- Portugal: 2–3 business days via CTT
- International: Delivery times vary by destination country. Estimated timeframes will be provided at checkout or upon order confirmation.
Carriers We ship via CTT (Portugal) and FedEx/TNT for international orders, ensuring reliable delivery worldwide.
Shipping Costs Shipping costs are calculated at checkout based on destination, weight, and dimensions of the order.
Large & Heavy Items Some products (such as panels and industrial materials) may require special handling or pallet delivery. In such cases, our team will contact you to arrange delivery details.
Tracking Once your order has shipped, you will receive a tracking number by email to monitor your delivery.
International Customs & Duties For orders outside the EU, customs duties and import taxes may apply. These are the responsibility of the recipient and are not included in our shipping rates.
Contact For shipping enquiries, please contact us at connect@matter.eco or call +351 93 346 7737.